Last Updated: June 25, 2026
Thank you for choosing GLOBAL ECOM DELIVERY SOLUTIONS LTD ("we", "our", or "us"). Please read this Refund Policy carefully before purchasing any products or services. By placing an order, you acknowledge that you have read, understood, and agreed to this policy.
As we primarily sell digital gift cards, special refund conditions apply due to the nature of these products.
All digital products sold through GLOBAL ECOM DELIVERY SOLUTIONS LTD are delivered electronically and are considered non-returnable and non-refundable once successfully delivered. Because digital gift cards and activation codes cannot be physically returned and may be redeemed immediately after delivery, we are generally unable to cancel, exchange, or refund completed purchases.
Before completing your purchase, please carefully verify:
Once an order has been successfully processed and delivered, it cannot normally be reversed.
A refund may only be considered in limited circumstances:
If we are unable to deliver your purchased digital product due to an error on our side, and the order cannot be fulfilled within the stated delivery timeframe, you may be eligible for a refund.
If the digital code provided is confirmed to be invalid, unusable, or defective before any redemption attempt, we will investigate the issue. Where our investigation confirms the issue resulted from our system or supplier, we may, at our discretion, replace the digital code or issue a refund through the original payment method. You may be asked to provide screenshots, error messages, or other supporting evidence.
Refunds will not be issued under the following circumstances:
Where a refund is approved, it will be processed using the same payment method used for the original purchase. Depending on your payment provider or financial institution, the time required for the refunded amount to appear in your account may vary. We have no control over banking or payment processing timelines once a refund has been initiated.
Approved refunds are typically initiated within 5–10 business days after the refund request has been reviewed and approved. Actual processing times may vary depending on your bank, credit card issuer, payment gateway, and country of residence.
Most digital products are delivered immediately after successful payment. However, in certain circumstances, delivery may take up to 24 hours due to payment verification, fraud prevention checks, high order volumes, supplier processing delays, or technical maintenance. If your order has not been delivered within 24 hours of successful payment, please contact our customer support team.
If you do not receive your purchased digital product within the expected delivery period, please contact our customer support as soon as possible. When submitting a request, please include:
Before initiating a chargeback or payment dispute with your bank or payment provider, we strongly encourage you to contact our customer support team first. Many issues can be resolved quickly through our internal support process. Submitting a chargeback while an investigation is in progress may delay resolution and could result in temporary suspension of your account.
To protect both our customers and our business, we reserve the right to delay delivery for additional verification, request identity verification, cancel suspicious orders, and decline refund requests where fraud or abuse is suspected. Any fraudulent activity may be reported to the relevant authorities where permitted by applicable law.
Many products available on our platform are issued by third-party brands. Each brand may have its own redemption requirements, expiration dates, geographic restrictions, and usage policies. Once a valid digital code has been delivered, we cannot modify or override the issuer's terms and conditions. Customers are encouraged to review the product details before making a purchase.
We reserve the right to update or modify this Refund Policy at any time. Any changes become effective immediately upon publication. We encourage customers to review this policy periodically.
If you have any questions or wish to request assistance with an order, please contact us:
GLOBAL ECOM DELIVERY SOLUTIONS LTD
Email: admin@giftmart.com